Pilot FAQ's

Having Issue?

Payment or trip issue​

You can submit the highlight trips via Customer Support.

Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details -> Send.

If any cashless transaction does not capture, wait for 3 working days and check again. You can submit the highlight trips via Customer Support.

Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details – > Send.

Ensure all toll and/or additional charges enter correctly (If any) You can submit the highlight trips via Customer Support.

Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details – > Send.

Do contact customer support for immediate action.

We are not liable for any short charges at the end of every trips

When you tap to drop-off your passenger, he or she is automatically charged via LINKZPay or through the collection of cash by you. We are unable to do any additional charges after this transaction is closed, so be sure to enter the correct amount before tapping drop-off. At the end of every trip, be sure to input the correct additional charges into the app before tapping drop-off.

Feedback about my passenger

We know it can get difficult when passengers book a ride wrongly. With the new cancellation feature, you are strongly advised to use driver app to cancel for any booking related issue.

An amount of RM3 will be compensated for LINKZ jobs into your Wallet for canceled booking due to passenger no-show if all of the above conditions are met. Kindly exercise discretion and be understanding towards passengers’ circumstances.

Listed below are the list of cancellation scenario and its reason of cancellation that can be used:

  • Reason Of Cancellation: Passenger no show
  • Scenario:
    • The driver waited for more than 5 minutes
    • Passenger boards to another car
    • Wrong pick up point keyed by passenger
  • Waiting Time: Maximum 5 minutes
  • Does its Effect CR? : No
 
  • Reason Of Cancellation: To many passengers & Luggage
  • Scenario:
    • To many passengers & luggage
  • Waiting Time: Not required
  • Does its Effect CR? : No
 
  • Reason Of Cancellation: Restricted Pick Up Location
  • Scenario:
    • Restricted area/no waiting area
    • Passenger change pick up location 
  • Waiting Time: Not required
  • Does its Effect CR? : No
 
  • Reason Of Cancellation: Wrongly Accept the Job
  • Scenario:
    • Driver refuses to pick up 
  • Waiting Time: Not required
  • Does its Effect CR? : Yes
 
  • Reason Of Cancellation: Wrong Pick Up Location
  • Scenario:
    • Passenger select wrong pick up location 
  • Waiting Time: Maximum 5 minutes
  • Does its Effect CR? : No

Cancellations are a bad and unpleasant experience especially when passengers cancel on you. We understand that this is frustrating as you have already taken the effort to drive towards passengers.

We would like to assure you will not be penalized for cancellations made by passengers.

Stay calm, remain silent and proceed to complete the trip in a safe manner.

If the passenger gets rowdy, prioritize your safety and drive to an area with pedestrian traffic and drop your passenger off safely. Call customer support immediate to highlight the issue.

Submit highlight customer behavior via in-app customer support.


Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details -> Send.

Do submit report with photo via in-app report issue.

Setting -> Report issue -> Email -> attach photo with trip details -> Send. For any minor damages incurred to your vehicle is claimable of up to RM150. List of minor damages include:

  • Vomit

  • Food and drinks spills

  • Dirty seat stains caused by passengers

    Note:
    Policy applies to a case by case basis.
    Claim submission within 7 days from incident case.

  1. Before pickup – cancel the trip and submit report via in-app customer support.

  2. After pickup – call customer support immediate for trip cancellation.

Below are some list of harmful material:

  1. Flammable product (cooking gas tank)

  2. Chemical product (industrial pesticides, toxic waste product)

  3. Dangerous weapon (machete, blade, military-grade knife)

No, explain to passenger in manner.

Payment and Top-up

Daily auto payout system inpose to all driver with minimum of RM50.00 shows in-app earning report except Saturday, Sunday, and Public holidays.

Payment shows in driver register personal bank account the next after 8.00 pm.

You’ll receive compensation in your earning when:

  • A passenger cancels the trip after 5 minutes of booking

  • You cancel the trip due to a Passenger no-show after 5 minutes of waiting time.

Fleet, promo, and reward amount will be reimburst automatically to your earning report within 30minutes after the rides has been successfully completed.

Your fare for a trip may be reversed if you completed the trip without picking up the passenger. We will also send you an in-app notification prior to the reversal of payment.

  1. Click on “Wallet”.

  2. Select amount top up “Rm30,RM50,RM100”

  3. Click on “Submit”

  4. Click on “Add New Card”

  5. Key in your debit/credit card details and tap “Add”

  6. Verify the information and click “Confirm”

Account and Setup

A complete document submission, activation of driver’s account will be done within 72 hours. Activation failed due to: –

> Incomplete document

  • Document not clear.
  • Document does not meet require terms.
  • Forge documentation.

You need to Sign in with Google to access your LINKZ driver account.

If you don’t remember your Google account, tap Sign in with Device and we will let you know which email address to use.

You can reset your Gmail password via Google.

  1. Account has not been activated 72hours activation process.

  2. Account has been disable due to:

    • Expired Document
    • Disciplinary Issue
       
 

In-app upload updated documents as below: –

  1. Identification card (I.C).

  2. Driving license.

  3. Insurance policy.

  4. Puspakom report.

  5. PSV license.

  6. Medical report.

  1. Click on “Account”

  2. Click on “Edit”

  3. Click on “Phone Number”

  4. Key in your new phone number.

  5. Click on “Get OTP” (SMS will send to your new mobile number contain the new OTP number

    for a new mobile number)

  6. Enter OTP and click submit.

  7. Your new mobile number has been successfully change.

  1. If you’re not receiving jobs, your device might be modified or rooted.

  2. You may have insufficient credit in your wallet. Minimum balance of your wallet must not

    less than RM5.00.

  1. Submit request thru “in-app” report issue with attachment of bank book/ bank statement and Identification card (I.C)

  2. Process timeline: 1-7 working days.

1. Own car

  • Click on Live now.
  • Click add new.
  • Follow the step to add new car with require document attach.
     

2. Third party car requirement

  • Insurance policy must shown driver name with endorsement letter from insurance

    company.

  • Authorization letter from vehicle owner (sign by owner).

  • Authorize letter from company (sign by authorize personnel).

  • Car Rental Agreement (if you are using a car rental).

  • Vehicle ownership certificate (VOC) and roadtax.

  • Car photo (front view)

Submit request thru driver app

Click Setting -> Customer support -> Fill up all the column -> Click Send.

Follow the steps below: –

  1. Click setting

  2. Click customer support

  3. Fill in all the detail with trip ID

  4. Click Send.

LINKZ 2019    |

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