Rider FAQ's

Having Issue?

Lost and Found

Always check and ensure that you do not leave anything behind (personal belongings or rubbish) before alighting.

Neither our driver partner nor LINKZ is responsible for any loss or damage to any of the items left in the car after a trip end. We will do our best to assist with lost and found. Unfortunately, we cannot guarantee that an item can be found or delivered immediately. Food and perishable items will be thrown away after 3 days.

Booking | Payment | Receipt Issue

Ride-matching is subjected to the supply of cars under your selected service in the area. During peak hours or bad weather conditions, high demand may result in fewer available cars or drivers who are already committed to other passengers.

You can submit the highlight trips via Customer Support.
Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details ->Send.

You can submit the highlight trips via Customer Support.
Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details ->Send.

f your trip has Toll or other surcharges, you will pay more than the originally displayed fare. You can submit the highlight trips via Customer Support.

Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details -> Send.

To avoid getting charged and paying cash for the same trip, please check the payment option you selected before paying for a trip in cash.

You can submit the highlight trips via Customer Support.

Click on Menu -> Your Trips -> Click “Past” -> Select on Trips -> Click on “Support” -> Fill up the details -> Send.

No. You can only select one payment method when booking, and this cannot be changed after your booking has been accepted.

Once the trip is completed, only the final fare amount is charged. If your final trip fare is less than the hold amount, any excess amount held will be released by LINKZ immediately.

LINKZ will hold the payment authorization for 30 minutes in case you wish to make another booking. If no subsequent booking is made within that time frame, LINKZ will cancel the authorization hold.

When you make a booking, a certain amount of funds will be held temporarily to ensure that there are sufficient funds to be charged at the end of the ride.

  1. Tap the Cash button on the booking screen and you will be prompted to resolve the outstanding payment.

  2. Choose how you would like to resolve the rejected payment.

    • Pay with other methods – Pay with another card or another payment mode (e.g. Debit/Credit card)

    • Retry – Pay again with the same card after ensuring that you have enough funds or credit limit

If your promo has expired, was fully redeemed, typed incorrectly, or does not meet the promo criteria it cannot be used.

Do contact customer support for further assistant.

Can I add multiple cards to my wallet?

Yes, you may add more than 1 Credit or Debit cards.

Account and Setup

  1. Click on Menu

  2. Click on Profile

  3. Key in your NEW email address & your NEW phone number and click SAVEClick SAVE and your new email and phone number has been set.

Accident and Safety

If you require emergency assistance, contact MERS 999. You may also use the Share my ride function in your LINKZ

app to share details of your ride with your emergency contacts. For inquiries on the claim, please contact our Customer Support.

If you require emergency assistance, contact MERS 999. You may also use the Share my ride function in your LINKZ app to share details of your ride with your emergency contacts.

LINKZ 2019    |

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